Shipping & Delivery
Shipping Methods: USPS, UPS, and DHL
Shipping Preferences: Your default shipping address can be modified from your My Account page.
Shipping Rates: CGgourmet ships via USPS, UPS or DHL. Simply type in your postal code and the website will provide the cost for shipping and shipping options. Costs vary depending on postal code and service chosen.
Undelivered Packages: Carriers typically make 3 delivery attempts before the product is returned. Please plan accordingly to be sure you receive the best quality product. We are not able to reship packages that are returned to us by the carrier. All undelivered packages will be processed as a return. Please take this into consideration when selecting your shipping address for an order.
Shipping Time: CGgourmet items are shipped directly from our warehouse. Our goal is to ship your purchase the day of ordering. Due to the sensitive nature of our product, we ship out the orders from Monday through Thursday. We do not ship Friday through Sunday. 2-Day and Ground shipping to certain zip codes for a limited time only (cold weather). Usually from September through March. A tracking number will be emailed to you when your order ships. This tracking number will allow you to check the delivery status of your order.
Orders placed by 12 pm PST will ship the same day from our facility.
In order to preserve your chocolate and to avoid that your package stays in a warm facility during the weekend, orders received after 12 pm PST on Thursday will only ship the following week on Monday.
Perishable Food: CGgourmet is committed to quality and freshness. Perishable items cannot be shipped to a PO Box.